Shipping Questions
Where do you ship?
We currently ship across Ontario, with local delivery options available in Northumberland County and surrounding areas. If you’re unsure whether we deliver to your location, contact us before purchasing and we’ll confirm.
Do you offer local pickup?
Yes.
Select items may be eligible for warehouse pickup by appointment. Once your order is ready, we’ll contact you to schedule a pickup time.
How much does shipping cost?
Shipping and delivery fees vary depending on item size, quantity, and delivery distance. Final delivery pricing is shown at checkout or confirmed after purchase for large furniture pieces.
We currently offer free shipping on all orders $150 and more. If your order does not meet this minimum, you will be responsible for the shipping costs.
How long will my order take to arrive?
Small shippable items typically arrive within 3–7 business days.
Furniture deliveries are usually scheduled within 1–3 weeks depending on availability and delivery routes.
Returns & Exchanges Questions
Do you accept returns?
Because many of our pieces are furniture or curated décor items, returns are not always possible. However, we review requests on a case-by-case basis. Contact us within 48 hours of delivery if there is an issue.
Can I return sale or clearance items?
All clearance, final sale, and warehouse liquidation items are non-returnable.
What if my item arrives damaged?
Please email us within 48 hours of receiving your order with photos of the damage and packaging. We will work with you to find a solution, which may include repair, replacement, or store credit.
Can I cancel an order after purchasing?
Orders can only be cancelled before delivery or shipment has been scheduled. Once dispatch is confirmed, cancellations may not be possible.
Design & Styling Questions
Do you offer design help with purchases?
Yes! We offer complimentary styling support for qualifying purchases within Northumberland County through our partner company, Staged Interiors.
What does complimentary styling include?
You’ll receive a short consultation to help with layout suggestions, styling guidance, and how to best use your new pieces within your space.
Can I book a design consultation without purchasing?
Yes. We offer paid design and styling services if you’d like more in-depth support. Reach out and we’ll match you with the right option.
Do you help source additional items if I need more than what’s online?
Often, yes. If you’re trying to complete a room, let us know what you need and we may be able to suggest additional inventory, upcoming pieces, or design solutions.
Still Have Questions?
We’re always happy to help.
Reach out anytime through our contact page or email us directly and our team will get back to you as soon as possible.
We love helping customers find pieces that feel intentional, beautiful, and perfectly suited to their home.